Privacy policy

Controller: Pro Gaming Circuit, Brent Cross Shopping Centre, Prince Charles Drive, London NW4 3FP, United Kingdom. This Privacy Policy explains how we collect, use, store, and share personal data when you use pro-gamingcircuit.com, contact us, subscribe to updates, or purchase goods from our Shop. For questions, contact support@pro-gamingcircuit.com. We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR) where relevant.

Data we collect

We may process identifiers you submit on forms (such as name, email, phone number, and message content), account credentials if we launch registered accounts, technical data from your browser (IP address, approximate location derived from IP, device type, operating system, browser version, and referrer URL), interaction data (pages viewed, filters used, and click paths where analytics are enabled with consent), and shop-related data needed to fulfil orders (delivery address, payment references from our payment processor, basket history, and support tickets). We avoid collecting special category data unless you voluntarily include it in a message; in that case we treat it only for the purpose of responding to you.

Purposes and legal bases

We use your information to respond to enquiries (legitimate interests in operating customer service, or contract where you purchase goods), to operate and secure the website (legitimate interests and legal obligation), to improve our services through aggregated statistics where allowed (legitimate interests, balanced against your rights), to comply with tax, accounting, and regulatory requests (legal obligation), and — where you have opted in — to send marketing messages (consent). Where we rely on legitimate interests, you may object as described below; we will stop unless we demonstrate compelling grounds.

Sharing and processors

We use trusted service providers for hosting, email delivery, payment processing, and fraud screening. Each provider processes data only on our instructions and under written terms that require appropriate security measures. We do not sell your personal data. If we reorganise or sell business assets, personal data may transfer to a successor under safeguards required by law.

International transfers

Our primary audience is the United Kingdom. If we use tools hosted outside the UK/EEA, we will ensure appropriate transfer mechanisms such as the UK International Data Transfer Agreement or adequacy regulations, supplemented by technical and organisational measures.

Retention

We keep data only as long as needed for the purposes above: enquiry emails typically up to 24 months unless a dispute requires longer, order records for the period required by UK tax law (often six years from the end of the accounting period), marketing consent records until you withdraw consent plus a short overlap for suppression lists, and security logs on a rolling basis. We then securely delete or anonymise data unless a longer period is required by law.

Security

We implement access controls, TLS for data in transit, and monitoring for unusual activity. No method of transmission over the Internet is completely secure; please use strong passwords where accounts exist and report suspected compromise promptly.

Your rights

Under UK GDPR you may request access, rectification, erasure, restriction of processing, data portability for data you supplied under contract or consent, and may object to processing based on legitimate interests or for direct marketing. You may lodge a complaint with the Information Commissioner’s Office (ICO). To exercise rights, email support@pro-gamingcircuit.com with enough detail for us to verify your identity. We respond within one month in most cases, extendable where complex.

Children

Our content is suitable for a general audience including teenagers, but we do not knowingly collect personal data from children under 13 without parental consent. If you believe we have done so, contact us and we will delete the information promptly.

Cookies

See our Cookie Policy for details on cookies and similar technologies, including how to manage consent and browser controls.

Changes to this policy

We may update this Privacy Policy when our practices or the law changes. Continued use of the site after updates constitutes notice where we are not required to obtain fresh consent; material changes to marketing or sensitive processing will be communicated clearly.